Privacy Policy

1. Information We Collect We collect the following types of information: Personal Information Name, email address, phone number Payment information (processed securely through third-party payment providers) Location data (e.g., address for pickup/drop-off or service delivery) Dog and Behavioral Information Dog’s name, breed, age, size, and health details Behavioral data (temperament, activity level, and preferences) Photos or videos submitted by you or captured during sessions Automatically Collected Data Usage and analytics data collected via cookies, pixels, and similar technologies Device information, browser type, IP address, and interaction data with our website and app

2. How We Collect Information We collect information through: Online forms and booking pages on our website Our mobile app In-person consultations or sign-ups Cookies and analytics tools (including Google Analytics)

3. How We Use Your Information We use your information to: Schedule and manage dog exercise sessions Process payments and send receipts Communicate updates, confirmations, or promotional offers Improve our Services and customer experience Conduct analytics and performance tracking Ensure safety and quality of care for your dog

4. How We Share Information We do not sell your personal information. We may share limited data with: Service providers (e.g., scheduling software, payment processors, email marketing tools, analytics providers like Google Analytics) to help operate our business Legal authorities, if required by law or to protect rights, property, or safety Each third-party partner is required to handle your information securely and only for the purposes we authorize.

5. Data Retention We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and maintain business records. You may request deletion of your data at any time (see Section 8).

6. Your Privacy Rights (California Residents) If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and CPRA, including the right to: Know what personal information we collect and how it’s used Request access to or deletion of your information Opt out of data sharing for marketing purposes Not face discrimination for exercising your privacy rights To submit a request, email us at zoomievan@gmail.com with the subject line “Privacy Request.”

7. Data Security We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. However, no online system is completely secure. You share data at your own risk, and we encourage you to use strong passwords and protect your account credentials.

8. Your Choices and Data Control You can: Opt out of marketing emails using the “unsubscribe” link in any email Request access to, correction of, or deletion of your data by contacting us at zoomievan@gmail.com Adjust cookie preferences in your browser settings

9. Children’s Privacy Our Services are intended for adults age 18 and older. We do not knowingly collect personal information from minors. If we learn that we have collected data from a child under 18, we will delete it promptly.

10. Updates to This Policy We may update this Privacy Policy periodically. When we do, we will post the updated version with a new effective date. Significant changes may also be communicated by email or notice within our app.

11. Contact Us For questions or privacy requests, please contact: 📧 zoomievan@gmail.com 📍 Zoomie Van LLC — San Francisco, California, USA